Returns & Exchanges
At SOPHIEGRACE, we want you to feel confident in every piece you wear; if your selection isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery. Please ensure items are unworn, unwashed, and still have all original tags attached to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip inside the box to ensure faster processing.
Label and Ship
Download and print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing